Listed below are the problems you may encounter:
- Establishing a connection takes a long time
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“Cannot connect to the server. Please try again” error message
Reasons for connection failure may include:
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Network Issues: If your network connection is unstable or experiencing interruptions, it can result in a failed VPN connection.
- Protocol or Port Blocking: Some networks or internet service providers (ISPs) may block specific VPN protocols or ports. For example, if your ISP restricts VPN traffic on certain ports or employs deep packet inspection to identify and block VPN protocols, it can prevent your VPN connection from succeeding.
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Outdated VPN version: Make sure you use the latest version of the VPN client software, as older versions may have compatibility issues.
How to fix it?
Follow the steps below to solve the connection issues. Skip the rest of the steps if fixed.
1. Check your internet connection
It may seem obvious, but make sure your network connection is working. Most connection failures are caused by something blocking the connection to our servers. Before you begin troubleshooting, verify that your internet connection is working when disconnected from the VPN.
2. Connect to a nearer or different server
- Connect to a nearer server location
VPN connectivity majorly depends on the distance from the server to which you are connected. Please connect to the fastest server (or geographically closest one).
- Connect to a different server location
Please choose the top server on the list. The top server has the strongest signal on your devices.
3. Update to the latest version
We constantly improve our software to ensure it is as stable and effective as possible. If you’re not running the most current version, you might have some stability issues. If at all possible, allow automatic updates to your Turbo VPN software.
4. Change
Sometimes, VPN protocols may have difficulty keeping a strong connection. If you are using Automatic / Open VPN (which we generally recommend), you could try connecting over ISSR/ IPSec / Ikev2. However, we recommend sticking with Automatic whenever you can for the best experience.
How to change protocols
5. Change Internet Service Provider (ISP)
ISPs can block a VPN through various techniques, most common are through port and IP address blocking. If you’re unable to connect to the internet when using a VPN, it might due to your ISP is restricting the access. You can solve this problem by switching to a different server or different ISP.
6. Contact the Turbo VPN support team
If all the above steps can not help you connect to the VPN, please contact our customer support team for instant help. For time-saving, if you have already performed the previous steps, please give your relevant test results to customer service.