The connection can be affected by many factors, please try the following steps to solve the issue:
- Check your network connection
Make sure your network connection is working. Most connection failures are caused by something blocking the connection to our servers. Verify that your internet connection is working whilst disconnected from Turbo VPN. You can check the speed here: https://www.broadbandspeedchecker.co.uk
- Update Turbo VPN to the latest version
We constantly improve our software to ensure it is as effective as possible.
- Refresh the server list and connect to the top server.
iOS：
Mac:
Android:
Window:
- Change the connection mode
Sometimes, VPN protocols will have difficulty keeping a strong connection. If you are using Open VPN (which we generally recommend), you could try connecting over IPSec. However, we recommend sticking with OpenVPN whenever you can for the best experience.
iOS:
Android:
If the issue persists, please contact us via Livechat.