Users who are connected but facing slow speed issues can follow this guide.
Before you proceed with your troubleshooting steps, please check the Internet connection speed at your location. You can search “speed test” in Google and choose a speed measurement website to test your speed.
- If your latency(ping) is consistently above 100 ms, then your Internet speed is slow.
- If your upload and download speed is under 10 Mbps, then your Internet speed is slow.
If your Internet speed is normal but slows down after connecting to Turbo VPN, please take the following measures:
1. Connect to a nearer server location
VPN connectivity majorly depends on the distance from the server to which you are connected. Please connect to the fastest server (or geographically closest one).
2. Change protocols
Sometimes, VPN protocols will have difficulty keeping a strong connection. If you are using Automatic / Open VPN (which we generally recommend), you could try connecting over ISSR/ IPSec / Ikev2. However, we recommend sticking with Automatic whenever you can for the best experience.
3. Upgrade to Premium
If you are a free user, we suggest you upgrade to premium. VIP servers provide the fastest speed and the most stable connection.
4. Update to the latest version
We constantly improve our software to ensure it is as stable and effective as possible. If you’re not running the most current version, you might have some stability issues. If at all possible, allow automatic updates to your Turbo VPN software.
5. Contact the Turbo VPN support team
If all the above steps can not help you connect to our servers, please contact our customer support team for instant help. For time-saving, if you have already performed the previous steps, please give your relevant test results to the customer support agents.