Users who are connected to Turbo VPN but can't stream Disney Plus can follow this guide.
Note: For streaming content, please make sure you connect to our related streaming servers instead of our general servers.
Follow the steps below to solve this issue. Skip the following steps if solved.
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Update to the latest version
We constantly improve our software to ensure it is as stable and effective as possible.
If you’re not running the most current version, you might have some stability issues.
If at all possible, allow automatic updates to your Turbo VPN software.
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Sometimes, VPN protocols will have difficulty keeping a strong connection.
If you are using Automatic / Open VPN (which we generally recommend), you could try connecting over ISSR/ IPSec / Ikev2. However, we recommend sticking with Automatic whenever you can for the best experience.
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Clear cache and sign in again
- Log out of your Disney Plus account and close the app.
- Clear the Disney Plus app cache in the settings.
- Connect to your desired country of Disney Plus Streaming Server in Turbo VPN.
- Relaunch Disney Plus and sign in to your Disney Plus account.
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Contact the Turbo VPN support team
If all the above steps can not fix the issue, please contact our customer support team for instant help. For time-saving, if you have already performed the previous steps, please give your relevant test results to customer service