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Why my automatic renewal payment failed?
If your automatic renewal payment for a subscription has failed, several factors could be causing the issue. Below are common reasons for automatic renewal failures and how you can resolve them: ...
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Why there is a prompt that says "email registration does not exist"?
The prompt "email registration does not exist" typically indicates that the email address you entered is not associated with an existing Turbo VPN account. This could happen for a few reasons: In...
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Microsoft Edge "cannot write and read in its data directory"
If you encounter this prompt "Microsoft Edge cannot write and read in its data directory", please follow the steps below to solve the problem. We would suggest you try running Microsoft Edge as ...
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Why does Google show a different location than my Turbo VPN server?
Q1: Why does Google show a different country or city?Google and Turbo VPN rely on different IP geolocation databases. These databases are maintained by third-party providers and are not always sync...
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How to deal with counterfeit Turbo VPN apps?
The risks of using counterfeit apps extend beyond just the functionality of the app itself and can impact users' privacy, security, and overall digital well-being. It is crucial for users to be cau...
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Ads sound is too loud or can not be turned off
Users who are facing Ads sound issues can follow this guide. Listed below are the problems you may encounter： Ads sound cannot be turned off. Ads sound is too loud. Reasons for this issue ma...
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Ads button cannot be closed
Users who cannot turn off the Ads button can follow this guide. Listed below are the problems you may encounter： Ads button cannot be closed Ads have no close button Ads stuck at a fixed time ...
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What can I do if Turbo VPN crashed/ force-closed?
Turbo VPN would rarely crash/force close. But in case it happens, please follow the troubleshooting steps below to solve this issue: 1. Update to the latest version We constantly improve our sof...
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Connected but can't open YouTube
Users who are connected to Turbo VPN but can't stream YouTube can follow this guide. Note: For streaming content, please make sure you connect to our related streaming servers instead of our gen...
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Connected but can't watch Amazon Prime Video
Users who are connected to the VPN but can't stream Amazon Prime Video can follow this guide. Note: For streaming content, please make sure you connect to our related streaming servers instead of...