Customer Support 1
- Total activity 102
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Activity overview
Latest activity by Customer Support 1-
Customer Support 1 created an article,
The VPN can't be connected without authority
This issue happens when there is other VPN running in your phone. Please: 1. Close all the VPNs that are running in the background. 2. Take a look at your device's settings: System Settings > Netw...
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Customer Support 1 created an article,
The VPN does not operate in China
Thank you for contacting us. We apologize for the unpleasant experience you encountered. Due to some policy issues in mainland China, we are unable to provide VPN services in China. Neverthel...
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Customer Support 1 created an article,
How to Fix Payment Issues on Google Pay?
When you use the Turbo VPN Android app, you usually need to subscribe using Google Pay in the system. However, due to your country's policy, payment channel restrictions, etc., you may not be...
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Customer Support 1 created an article,
How to Apply Coupon to Payment?
STEP 1 Go to https://turbovpn.com/pricing STEP 2 Choose your preferred plan STEP 3 Select payment method “PayPal" STEP 4 Enter your Email address and click “Continue” STEP 5 Select your co...
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Customer Support 1 created an article,
How To Change My Google Play Store Region?
Some apps are region-restricted applications. You cannot download it if it is not available in your region. But, worry not, you can download region-restricted apps or games even they are not avai...
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Customer Support 1 created an article,
Forget Password
You can change your password if you forget it OR you can reset it for security reasons. 1. Go to https://turbovpn.com/forgetpassword 2. Enter your registered email address 3. Click "Set Reset L...
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Customer Support 1 created an article,
Where can I retrieve my receipt?
Turbo Website Subscription Turbo will email you a copy of the receipt. Kindly search the email "noreply@turbovpn.co" in your inbox or spam folder if you did not receive it. App Store Subscrip...
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Customer Support 1 created an article,
Can I get my refund if I purchased Turbo VPN from Apple Store?
Unfortunately, we are unable to issue a refund for subscriptions made through the App Store, please check this Apple support article about iTunes subscription refund: https://support.apple.com/en...
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Customer Support 1 created an article,
Can I get my refund if I purchased the Turbo VPN from Google Play Store?
Unfortunately, subscriptions made through the Google Play Store cannot be refunded. If the subscriber can demonstrate that the product (or service) was not usable or available during the subscri...
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Customer Support 1 created an article,
Why can't I access a specific website or app?
The reason you couldn't access a certain specific website or App when connected to Turbo VPN can be: Those websites, Apps, or your Internet Service Providers are blocking the connections from V...