Customer Support 1
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How to Connect to a Streaming Server?
To connect to a streaming server with Turbo VPN, you need to choose a server in a region that supports the streaming service you're trying to access. Streaming services like Netflix, BBC iPlayer, H...
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How to reset password?
You can change your password if you forget it OR you can reset it for security reasons. Note: You will be logged out from all of your devices. 1. Go to https://turbovpn.com/forgetpassword 2. En...
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How to find the best server?
Finding the best server for your needs when using Turbo VPN depends on several factors, such as your desired location, internet speed, security concerns, and whether you're streaming or gaming. Her...
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Why I can’t connect to internet or open any website while Turbo VPN is connected?
The connection can be affected by many factors, please try the following steps to solve the issue: Check your network connection Make sure your network connection is working. Most connection fa...
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How to delete my Turbo VPN account?
The easiest way to delete your account is to contact customer service and let them know you want to delete your account. You can also delete your account in your Turbo VPN app. Note: Make sure y...
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Connected but can't open certain websites or apps
You may not be able to open certain websites or apps when connected to Turbo VPN. Reasons for this issue may include: Those websites, Apps, or your Internet Service Providers are blocking the c...
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How to find my User ID?
User ID is a unique identifier assigned to you by Turbo VPN when you register for the service. This unique identifier, without reference to other data, identifies you through your device ident...
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Connected but no Internet
We provide some guidance on how to solve the "no Internet" issue after connection. Examples of this issue include Internet connection stops immediately or stops in a short time. Reasons for thi...
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Why I can’t authorise or can’t press OK?
This issue happens when there is some interruption caused by other apps. How to fix it: 1. Update to the latest version We constantly improve our software to ensure it is as stable and effective ...
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How to connect to a different server location?
Turbo VPN offers 21,000+ servers in 111 locations. You can connect to different servers around the world. Nevertheless, if you only want to boost your internet speed, we advise you to choose server...