If your automatic renewal payment for a subscription has failed, several factors could be causing the issue. Below are common reasons for automatic renewal failures and how you can resolve them:
Note:
Please do not make repeated attempts to complete a purchase to avoid multiple charges or a temporary hold of funds.
There could be a few possible reasons why your automatic renewal payment failed:
- Insufficient Funds: Automatic renewal payment will fail if your bank account (credit/debit card) leaves insufficient credit to make the payment.
- Expired or Cancelled Payment Method: Automatic renewal payment will fail if the payment method you have on file has expired or been canceled.
- Payment Method Restrictions: Your payment method may have daily/monthly spending limits which prevent the automatic renewal from processing.
How to resolve failed automatic renewal?
- Check if your payment method has sufficient balance.
- Check if your payment method has expired.
- Check if your payment exceeds the spending limit.
If none of the above resolves the issue, customer support should be your next step. They'll guide you through the necessary steps to fix it.