Why can't I sign in my Turbo VPN account?

If you're unable to sign in to your Turbo VPN account, several potential issues could be at play.

Note:

• If your email address is wrong and your password is forgotten, please contact customer support for help.
• Before signing in, please ensure you have created an account.

How to create an account?

Listed below are the problems you may encounter：

1. The password you entered is incorrect

• Check whether there is a password error prompt
• Check whether the password is entered correctly

Reset your password if there is a password error message

• Go to https://turbovpn.com/forgetpassword 
• Enter your registered email address
• Click "Set Reset Link" 
• Check your inbox and follow the steps to reset your password

     2. Made a typo when creating the account

• Purchased on the official website:

Log in with the wrong email address and the correct password because the service works the same. If you wish to change to the correct email address, please contact customer support for help.

• Purchased on APP store (Google Play, Apple, Huawei, Xiaomi)

Store orders are bound to the main device（you use to pay for the order). The main device can transfer orders to any email address. You can just log out of the wrong account, register a new account, and log in.

      3. Error message "No Network Available"

• Connect to a free server
• Try to log in again