Customer Support 1
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The VPN can't be connected without authority
This issue happens when there is other VPN running in your phone. Please: 1. Close all the VPNs that are running in the background. 2. Take a look at your device's settings: System Settings > Netw...
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The VPN does not operate in China
Thank you for contacting us. We apologize for the unpleasant experience you encountered. Due to some policy issues in mainland China, we are unable to provide VPN services in China. Neverthel...
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Why can't I access a specific website or app?
The reason you couldn't access a certain specific website or App when connected to Turbo VPN can be: Those websites, Apps, or your Internet Service Providers are blocking the connections from V...
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How to change connection mode or protocols?
Turbo VPN provides more than one protocol for our users. If you are using Automatic / Open VPN (which we generally recommend), you could try connecting over IPSec / iKev2 when you have difficulty...
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Recurring Billing or Auto-renewable Subscriptions
Digital distribution platforms offer you a seamless experience for app subscriptions. All subscriptions are automatically renewed at the end of each subscription duration until you choose to canc...
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How to Fix Payment Issues on Google Pay?
When you use the Turbo VPN Android app, you usually need to subscribe using Google Pay in the system. However, due to your country's policy, payment channel restrictions, etc., you may not be...
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Is Turbo VPN safe for me?
We are using military-grade encryption to hide your internet activity from snoops. Your data is undecipherable to prying eyes while in transit. Moreover, we don’t keep connection or activity logs...
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How to Apply Coupon to Payment?
STEP 1 Go to https://turbovpn.com/pricing STEP 2 Choose your preferred plan STEP 3 Select payment method “PayPal" STEP 4 Enter your Email address and click “Continue” STEP 5 Select your co...
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Where can I get / download Turbo VPN?
Turbo VPN is available in various systems, you could download here: Turbo VPN Mac Turbo VPN for macOS devices comes with maximized security and protection. When you are surfing on the Interne...
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How many devices can be connected to Turbo VPN simultaneously and how?
With each Turbo VPN premium plan account, you can connect up to 5 devices simultaneously. Turbo VPN supports iOS, Android, MacOS, and Windows devices. How to link devices? Step 1: Launch Turbo VP...