If you pay for Premium but can't use your Premium features (connect Streaming Servers, unlimited data, no Ads, etc.), it might due unstable network connection. Please try the following:
For Android users
1. It's possible to create multiple accounts, please ensure you are logged into the correct account (correct email address if purchased via the website; correct Google Play account if purchased via Play Store)
2. Relaunch Turbo VPN app under stable network environment
3. Tap "Restore" and relaunch the app
For iOS users
1. It's possible to create multiple accounts, please ensure you are logged into the correct account (correct email address if purchased via the website; correct Apple ID if purchased via the App Store)
2. Relaunch Turbo VPN app under stable network environment
3. Tap “Restore Purchase” and relaunch the app
If the above doesn’t help, please send the invoice copy and user ID to Turbo VPN Customer Support Team via Livechat or in-app feedback for further assistance.